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FAQ

  • How long will it take until my order ships?
    The day we receive the order we begin processing your request. Normally, processing time is 24 - 48 hours but larger order may take longer. To process your order.
    • First we prep the holds you ordered and pour them.
    • After the holds are cured, they are finished and cleaned.
    • Once the holds are completed, we individually inspect them and verify they meet our high quality standards.
    • Then they are boxed up and shipped to you.

 

  • How do returns work?
    All products can be returned providing the following criteria is met:
    • The hold must not be used (no chalk on them, signs of wear, etc.)
    • Received in the same shape you received it
    • Must be within 30 days of your order.
    To begin the return process, please contact us by sending an email requesting a return of your order. Include your order information and the item(s) you wish to return. Once we receive your request, we'll send detailed instructions on shipping back the return. After the return is received, we'll process the request and refund your charges.

 

  • What materials are your products made out of?
    We use Polyurethane for all of our holds. Polyurethane is one of the best and strongest materials available for the manufacturing of holds. We also do not include any fillers and strictly use 100% solid Polyurethane.

 

  • So how do I tell the size?
    All product pictures include a perfect cube created from Legos. Below is a picture of the cube with dimensions.

    Measurement Brick 1 1/4 x 1 1/4 x 1 1/4

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